Please familiarise yourself with pick-up and drop-off points used at airports covered by our services.
Please remember: Always call our emergency mobile phone number +44 7494 288 858 for help or advice if you are in doubt where pick-up point is located.
Bournemouth Airport – Car parking facility
Please use pavement to go to the right side when you leave arrival hall. You will see zebra-cross after 100 yards (approx) – use it to cross road and enter to the car park facility on your left hand side. Your driver will awaiting you at closest parking bay to the car park entrance, ususally in first row. Please always check the vehicle details in you Taxicaller app or in the booking confirmation (email) to see vehicle details (colour, vehicle registration number).
Please remember: with pick-up or drop-off at Bournemouth Airport there is always parking fee £3.00 payable – this fee is always added into price as a tariff initial fee.
Southampton Airport Pick-up & Drop-off lane
At Southampton airport, pick-up / drop-off lane inside short term car park facility is being used to pick-up or set down our passengers. This point is located inside car parking facility, just one minute away of Terminal.
A parking fee issued by car parking facility manager will be added into your final bill.
Heathrow Airport – All Terminals
DROP-OFF: as there is a lane for drop-off used with no fee payable, we will drop you off at the closest point to the Terminal for free.
PICK-UP: Please follow steps below to make the pick-up procedure easiest as possible:
- Please make a call to the driver after luggage delivery to notify the driver you are ready to leave the baggage reclaim hall
- From the arrival hall, please navigate yourself to the nearest elevator to follow direction to the Short Term car park and select Level 3 to access the parking facility
- At Level 3, please wait in front of the elevator lobby to the driver arrival
Please give to your driver 15-20 minutes approx time to arrive at the car parking facility as we are using AVA Car Park located outside the airport. For further assistance please call 07494 288 858.
At the Luton airport priority lane is being used for passenger drop-off or pick-up. There is a fee £3.80 payable and is always included in the price you will pay.
Please make a call to the driver when you will enter to the arrival hall – we are parking on the Long Stay car park and driver need 10 minutes approx to arrive at Priority lanes.
Priority drop-off / pick-up lane is located 5 minutes away of the Terminal. When leaving the Terminal, walk around the BUS station and keep your direction to the Short Term car parking facility. At the point of entrance to the car parking facility turn to the left where you will see crop-off / pick-up priority lanes. Continue there to wait for driver at lane D (E or F). Please do not use lanes A,B or C as these are busy all the time and it’s not very easy to find each other.
We are using Terminal Lane for passenger drop-off orpick-up. There is a fee £4.00 payable and it’s always included in the price you will pay.
Please make a call to the driver when leaving baggage reclaim hall and keep your direction outside the Terminal. Cross the BUS lane to the next, drop-off and pick-up lane. Navigate yourself to the sector C or D and wait there to the driver arrival.
As we are parking on Long Stay car park we need 10 minutes approx for arrival.
Gatwick Airport – North / South Terminal
There is a free drop-off lane at both Terminals.
For pick-up service, please follow:
- Make a call to the driver when leaving baggage reclaim hall
- Keep direction outside the Terminal
- Follow signs for the Short Term car parking facility
- Use the elevator to access the Level 3
- Wait front of the elevators for driver arrival
There is a fee £3.80 payable and it’s always included in the price you will pay.