Drop-off

At the Terminal, there is a fee of £5.00 payable. This will be added to your ride fare.

Pick-up

On-Call:

After immigration check and luggage reclaim, please call your driver to request a pick-up. In the arrival hall, find the Costa Coffee and wait for the driver who will come over to accompany you to the vehicle.

Meet & Greet

The meet & Greet service is not the default service provided. If you wish to use this service, please select it as an option during booking.

The driver will wait for you in front of the Costa Coffee with a sign and your name. Please be aware: there is a 1 hour waiting time included. When exceeded, an additional fee of £7.50p per 15 minutes (£30 per hour) will be added to your final bill.

Arrival Hall at Terminal 5. For meet & Greet please find your driver who will wait for you under the Costa sign.