SERVICEDESCRIPTION
FREE DROP-OFF / PICK-UPAVAILABLE, LONG STAY CAR PARK FOR T5, 29 MINS FREE, 30-1H59M £8
ECONOMY DROP-OFF / PICK-UPAVAILABLE, ON-CALL SERVICE, £5.10
MEET & GREETNOT AS A DEFAULT SERVICE, CAN BE ADDED AS FOR £20. THE MAXIMUM WAITING TIME FOR M&G SERVICE IS 2 HOURS AFTER REAL LANDING TIME. THE PARKING FEE WILL BE ADDED AS DISPLAYED ON THE PARKING TICKET.
DRIVER WILL WAITING FOR YOU IN THE ARRIVAL HALL WITH THE TABLET IN HIS HANDS WITH FLIGHT NUMBER, YOUR NAME AND SURNAME DISPLAYED.
IF YOU ARE UNSURE WHERE YOU ARE OR WHERE THE DRIVER WAITING FOR YOU, PLEASE CALL THE DRIVER OR OFFICE FOR ASSISTANCE.
FREE DROP-OFF / PICK-UP PROCEDUREDROP-OFF: AT THE LONG-STAY CAR PARK FOR T5, FREE SHUTTLE TO THE TERMINAL EVERY 15 MINUTES (MAYBE DIFFERENT IN UNSOCIAL HOURS).

PICK-UP: PLEASE PAY ATTENTION TO THE TEXT MESSAGES RECEIVED FROM US – YOUR DRIVER WILL SEND YOU A STOP NUMBER WHERE YOU SHOULD HOP OFF THE SHUTTLE. IF YOU ARE UNSURE, CALL THE DRIVER OR OFFICE FOR ASSISTANCE.
ECONOMY PICK-UP / DROP-OFF PROCEDUREDROP-OFF: FREE OD CHARGE AT TERMINAL 5 UNTIL END OF THE SEPTEMBER 2021. FROM 1ST OF OCTOBER THIS SERVICE WILL BE CHARGED £5.

PICK-UP: AFTER IMMIGRATION AND CUSTOMS CLEARANCE PLEASE FOLLOW SIGNS IN THE ARRIVAL HALL FOR THE SHORT-STAY CAR PARK FOR THE TERMINAL 5.
USE THE ELEVATOR TO CLIMB TO THE LEVEL 3.
LEAVE LIFT AND TAKE A LOOK TO THE PILLAR, ACROSS THE LANE. CHECK WHAT ZONE SIGN (E-F-G-M-N) YOU SEE ON THE PILLAR.
NOW IS THE BEST TIME TO CALL YOUR DRIVER THAT YOU ARE READY FOR PICK-UP. PLEASE NOTE THE PILLAR SIGN YOU SEEN ACROSS THE LANE AND WAIT FOR VEHICLE ARRIVAL IN FRONT OF THE ELEVATORS.
PLEASE PAY ATTENTION TO THE VEHICLE DETAILS SENT TO YOU THROUGH SMS, IF IT’S POSSIBLE, REPORT TO THE DRIVER AFTER VEHICLE ARRIVAL.
IF YOU ARE UNSURE, PLEASE CALL YOUR DRIVER OR OFFICE FOR ASSISTANCE.
THIS SERVICE HAS A PAYABLE FEE OF £5.10

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