Remember: booking for local journey can be made via website (on-line booker), via phone (landline, mobile phone number) or smart-phone app (Taxicaller). All bookings where pick-up address is located outside Dorset area can be booked via phone or Facebook chat only.
Customer can pay for the service provided by cash payment, debit or credit card payment and through account payments (business invoicing). Customers can also use direct bank transfer payment if a deposit has been requested. In that case, the payment must be cleared into our bank account 24 hours before journey beginning at the latest.
We are using metered fare for all local private hire services (including all bookings to or from Bournemouth airport) and fixed prices for all long-distance airport transfers. Final price is shown on in-app taximeter. Driver can modify the price to add relevant fee to the final price – such a soiling fee, additional waiting time etc. If the journey begins or finishes in London where low emission zone fee and congestion fee is being applied, the driver will add relevant fee into the final bill as well.
If you are about the book your transfer from or to the airport then please remember that the price shown is including initial parking fee – usually with initial time between 10 and 30 minutes. According to this, we will always drop you off or pick you up on the closest place to the airport terminal as possible. Do you need more details? No problem, navigate to this page and select airport you would like to read more about.
We all know how you can fell when being lost on the airport, train or bus station. Nothing can be worse when you are ready to meet your driver and you have no damn idea where you are actually. So please: do not panic and follow this very simple rule:
First of all – do not move elsewhere. Find the best place for you (coffee shop, bench or seat in the arrival hall or outside, whatever is good for you…) and give us call on the emergency phone number +44 7494 288 858.
We are familiarised with all airports in its details. When on call we will ask you a few questions about the place where you are and that’s all – it’s our job to resolve this situation and kill your frustration.
Just one more time: it’s our job to make you happy – take a fresh brief, push panic out of your mind and relax. We will find you no doubt 😉
If you are travelling from abroad and you have a non-UK mobile phone number, feel free to use WhatsApp or Skype application to get in touch with us – our drivers use all of them.
Do not forget that all our airport transfer tariffs include complimentary basic refreshment – that’s mean a free bottle of still or sparkling water upon request during booking made on the website.
Otherwise, click on the link to read our service Terms & Conditions