ACCORDING TO THE CURRENT COVID-19 DISEASE GOVERNMENT GUIDANCE, WE DO REQUIRE ALL PASSENGERS AND DRIVERS TO WEAR FACE MASK OR COVER THEIR FACE IN THE VEHICLE UNTIL FURTHER NOTICE.

PASSENGER WHO REFUSES TO WEAR FACE MASK OR COVER FACE WILL NOT BE ALLOWED TO USE OUR SERVICE.

 

1.      DEFINITIONS

      • As used, the trade name ‘ATH Dorset’ or ‘Service provider’ means the definition of Christchurch Airport Transfers Limited. 
      • As used, the definition of ‘Customer’ means private – individual or business entity who realise booking related to services provided. 
      • As used, ‘We’, ‘Our’, ‘Us’ means the definition of the service provider, Christchurch Airport Transfers Limited. 

2.      BOOKING: TECHNOLOGY USED FOR AND ACCESS

Please be aware: We do provide minicab service for our Corporate and Account customers only.

All bookings must be made just for airport transfer or long-distance ride. Booking made for the local ride may be rejected.

Bookings can be made only as pre-booked service via our website, mobile phone number/landline phone number or mobile phone application. Any request for a direct-hire (street hail, taxi rank etc) is not allowed and will be strictly rejected by the driver. 

    • BOOKING VIA WEBSITE 

The customer can use our fully automated booking technology free of charge to arrange a booking for a journey. This service is accessible 24/7 on our website. All bookings made are pre-booked with a minimum upfront time-frame of 60 minutes.

    • BOOKING VIA MOBILE PHONE APPLICATION

The Customer can use our mobile phone application (Android OS or iOS) for free of charge to arrange a booking for the journey. This service is accessible 24/7. 

3.      BOOKING: PROCESSING

The booking process is fully automated. The customer will be notified about the booking stage through email, the status of the booking can be also checked via a mobile phone application. Customer will also be notified with notification on a mobile number provided about:

      • The ride has been saved in the booking system and dispatched (allocated to the driver)
      • The ride has been accepted by a driver with CALLOUT status (on way)
      • Driver arrived at the address provided as a pick-up point with status WAIT (awaiting customer)
      • The ride has been finished successfully with status DELIVERED (job completed)

4.      BOOKING: PAYMENT FOR A SERVICE BOOKED, ADDITIONAL FEES

According to the latest recommendation received from the UK Government in relation to the Covid-19 outbreak, we do not accept cash payments at all. Customers can use debit/credit card payments in the vehicle, also the PayPal option for pre-paid service is available for use.

The service provider reserves the right to request a deposit or full payment from the price quoted or price reserved. With any kind of card payment, we are using a Zettle (service by PayPal) payment gateway. 

At the moment there is a very unclear situation about fees applied for the airport terminal entry fee or parking access fee.  For this reason, booking does not include these fees – the driver will add the relevant fee into the final bill where applicable, based on the receipt taken from the facility service manager. 

5.      BOOKING: CHANGES AND CANCELLATIONS, CUSTOMER REFUSAL

The customer can amend the booking made with us at any time via email (reply booking email) or phone. We, as a service provider can refuse booking changes if 

      • Changes made collide in time with another booking 
      • Changes cause the driver at risk due to lack of break required 
      • Changes will collide in time with company requirement according to vehicle maintenance already planned

We will respond to any change made ASAP to discuss possibilities with the customer to do our best to resolve any potential conflict made by the changes. 

The customer can also cancel booking any time for no reason (reply booking email). We will keep 30% of the deposit amount paid

  • REFUSAL FROM SERVICE

We can decline a booking if we decide that the booking made is suspected to be misused for any kind of suspicious or criminal activity. In the same way, we will decline complete booking made if there will be report from driver that customer behaviour is inappropriate or if we decide that our driver is in danger caused by. 

In this place, we have to declare we will deal with any potential situation as described above with no excuse. In case, we can: 

      • Refuse the customer from current or any future service 
      • Report any inappropriate behaviour to the relevant Police department
      • Lock customers account on the website and throughout software used for customer account management
      • Lock customer account in the mobile phone application. 

6.    SERVICE: COMPLAINT PROCEDURE

Any complaint about service tookshall be delivered to us through email or in the written only. We will not accept complaint delivered over the phone. 

Procedure to follow: 

      • The complaint must be sent to the email address complaints@ath-dorset.co.uk if the customer like use email communication, or 
      • The complaint shall be sent to the company office address in writing if the customer likes to use a mail delivery. The address used for communication in writing is: Christchurch Airport Transfers Limited, Aviation Business Centre West, Enterprise Way, Christchurch BH23 6NX
      • The complaint must include those details: 
    1. Full name of the person who complains about service provided, including contact details (full address and full telephone number in format like +44 XXXX XXXXXX for mobile phone or in the format +44 XXXX XXXXXX for land-line phone numbers) 
    2. Booking reference number related to the incident that happened 
    3. A full description of the incident in details, including date and time. 

 A complaint about the service will be accepted only during the period of 28 days from the date when the incident happened. Any complaint made after this deadline will be declined automatically. The company reserves a period of 7 days for investigation. As a result of the investigation of the complaint related we will respond to the customer in the same way as complaint have been received (email or written). 

The customer has the rights to appeal against the result of the complaint made. For this situation, we do reserve a time of 20 working days for the detail-focused investigation to get the result of the appeal. We will respond to the appeal in the same way as it was received. This process is called the Escalation process. 

The result of the Escalation process is final and cannot be against another appeal made by the customer. The customer has the rights to use the civil legal proceedings against our decision based on our Escalation process. The customer can also complain about our service to the licensing officer at Christchurch borough council who is a licensing authority.

7.      SERVICE: PRIVACY POLICY, DATA HANDLING AND GDPR APPLICATION

We do use professional software for private hire service, leased from TBMS. Customer can get in touch with us or software lessor to ask about personal data stored, also customer can ask us or lessor for data deletion in compliance with GDPR regulation.

The customer has the rights to ask us or the software lessor to remove all personal data from our system for no reason given. Application for data-removal will be accepted automatically and data will be securely removed from the server (three-phase data shredding process) within 24 hours in co-operation with the software lessor.

We never provide or share customer’s data stored with 3rd party providers or any other business entity, except Government entity request (Police, Court etc.). 

8. SERVICE PROVIDED WITH REDUCED OR PROMOTIONAL PRICE

Occasionally we do reduce our price to boost the volume of bookings. Price can be reduced for all rides, for selected rides or for one ride.

Reduced price is not applied for rides booked on Bank Holiday and/or for rides booked on Christmas Holiday. Also, where the price for a ride is reduced, we do not accept discount coupons.

Where the price is reduced, an additional discount applied for corporate or private accounts will not be applied.

If an exceptional Bank holiday will be declared by the government, all bookings made before that announcement will stay with the price quoted. New bookings will be made with the Bank Holiday fare rate.

9.      FINAL STATEMENT

The Customer agrees to indemnify and keep us fully indemnified from and against any direct and indirect losses, claims, expenses, damages or liability whatsoever incurred or suffered by us as a result of the negligence, acts or omissions or default under the Contract by the Customer, or its employees, agents or subcontractors or any Passengers.

Each party acknowledges that it is not relying on any statements, warranties or representations given or made by the other whether actual or implied by common law or under the statute in relation to the subject matter of any Contract and that it shall have no rights or remedies with respect to such subject matter otherwise than under the relevant Contract.

The Customer shall be liable for any damage caused by Passengers to any Passenger Vehicle.

6.12 Subject to the following provisions of this clause 6, except in respect of death or personal injury caused by our negligence, or that of our servants or agents, our liability to the Customer for loss and/or damage caused by the negligence of us and/or our servants or agents, or otherwise which arises out of or in connection with the provision of the Services or their use by the Customer shall be limited.

To the extent permitted by law, we shall not be liable in any way whatsoever for the acts or omissions of any sub-contractors to whom we sub-contract the Services. We shall use our reasonable endeavours to ensure that we only sub-contract the Services to such third parties that have at least the minimum insurance cover required in the third party’s country of operation. If we are aware that a third party does not have a level of insurance coverage which we would expect, we reserve the right to request that the Customer signs a standard form disclaimer and acknowledgement in respect of the same.

We shall not be liable to the Customer for any loss or damage to property arising in the course of delivering, loading or unloading of Goods or Passenger’s luggage or bicycle or personal effects.

We shall not be liable to the Customer for any loss of anticipated savings, business revenues, loss of agreements, loss of opportunity or loss of business or profits whether categorised as direct or indirect or any indirect, special or consequential loss (including losses arising from business interruption, wasted management time, loss of goodwill, data and all other such loss whether or not arising in the normal course of business).

We shall not be liable to the Customer or be deemed to be in breach of the Contract by reason of any delay in performing any of our obligations under the Contract.

We shall not be liable to the Customer or be deemed to be in breach of the Contract by reason of any failure to perform any of our obligations under the Contract if the delay or failure was due to any circumstances or cause beyond our reasonable control.

In relation to Bookings forwarded to our partners, we shall to the extent permitted by law, not be liable in any way whatsoever in respect of any claim regarding the provision of the fulfilment or for any act or omission of any Fulfilment Partner.

A person who is not a party to any Contract shall not have any rights under or in connection with it.

We reserve the right to subcontract or delegate in any manner any or all of our obligations under any Contract to any third party or agent.

If any provision of these Terms, which is not of a fundamental nature, is held by any court or other competent authority to be invalid or unenforceable in whole or in part, such part, term or provision shall be deemed deleted from these Terms and the remainder shall not be affected. Should the foregoing apply the parties shall use all reasonable endeavours to agree upon any lawful and reasonable changes to these Terms which may be necessary in order, as close as possible, to give effect to the commercial intent of these Terms.

These Terms & Conditions can be edited or changed at any time without notification. 

These Terms & Conditions are under the copyright of Christchurch Airport Transfer Limited (as a service provider). Is strictly prohibited to use or copy these Terms & Conditions. Any unauthorised use will cause legal action applied by the copyright owner. 

To read our Terms & Conditions related to Account services, please click here

To read our Terms & Conditions related to Delivery services, please click here

Christchurch, 2nd of December, 2020 

-revision16, March 2021

1.      DEFINITIONS

  • As used, the trade name ‘ATH Dorset’ or ‘Service provider’ means the definition of Christchurch Airport Transfers Limited.
  • As used, the definition of ‘Customer’ means private – individual or business entity who realise booking related to services provided.
  • As used, ‘We’, ‘Our’, ‘Us’ means the definition of the service provider, Christchurch Airport Transfers Limited. 

2.      BOOKING: TECHNOLOGY USED FOR AND ACCESS

Please be aware: We do provide minicab service for our Corporate and Account customers only.

All bookings must be made just for airport transfer or long-distance ride. Booking made for the local ride may be rejected.

Bookings can be made only as pre-booked service via our website, mobile phone number/landline phone number or mobile phone application. Any request for a direct-hire (street hail, taxi rank etc) is not allowed and will be strictly rejected by the driver. 

BOOKING VIA WEBSITE 

The customer can use our fully automated booking technology free of charge to arrange a booking for a journey. This service is accessible 24/7 on our website. All bookings made are pre-booked with a minimum upfront time-frame of 60 minutes.

BOOKING VIA MOBILE PHONE APPLICATION

The Customer can use our mobile phone application (Android OS or iOS) for free of charge to arrange a booking for the journey. This service is accessible 24/7. 

3.      BOOKING: PROCESSING

The booking process is fully automated. The customer will be notified about the booking stage through email, the status of the booking can be also checked via a mobile phone application. Customer will also be notified with notification on a mobile number provided about:

  • The ride has been saved in the booking system and dispatched (allocated to the driver)
  • The ride has been accepted by a driver with CALLOUT status (on way)
  • Driver arrived at the address provided as a pick-up point with status WAIT (awaiting customer)
  • The ride has been finished successfully with status DELIVERED (job completed)

4.      BOOKING: PAYMENT FOR A SERVICE BOOKED, ADDITIONAL FEES

According to the latest recommendation received from the UK Government in relation to the Covid-19 outbreak, we do not accept cash payments at all. Customers can use debit/credit card payments in the vehicle, also the PayPal option for pre-paid service is available for use.

The service provider reserves the right to request a deposit or full payment from the price quoted or price reserved. With any kind of card payment, we are using a Zettle (service by PayPal) payment gateway. 

At the moment there is a very unclear situation about fees applied for the airport terminal entry fee or parking access fee.  For this reason, booking does not include these fees – the driver will add the relevant fee into the final bill where applicable, based on the receipt taken from the facility service manager. 

5.      BOOKING: CHANGES AND CANCELLATIONS, CUSTOMER REFUSAL

The customer can amend the booking made with us at any time via email (reply booking email) or phone. We, as a service provider can refuse booking changes if 

  • Changes made collide in time with another booking
  • Changes cause the driver at risk due to lack of break required
  • Changes will collide in time with company requirement according to vehicle maintenance already planned

We will respond to any change made ASAP to discuss possibilities with the customer to do our best to resolve any potential conflict made by the changes. 

The customer can also cancel booking any time for no reason (reply booking email). We will keep 30% of the deposit amount paid

  • REFUSAL FROM SERVICE

We can decline a booking if we decide that the booking made is suspected to be misused for any kind of suspicious or criminal activity. In the same way, we will decline complete booking made if there will be report from driver that customer behaviour is inappropriate or if we decide that our driver is in danger caused by. 

In this place, we have to declare we will deal with any potential situation as described above with no excuse. In case, we can: 

  • Refuse the customer from current or any future service
  • Report any inappropriate behaviour to the relevant Police department
  • Lock customers account on the website and throughout software used for customer account management
  • Lock customer account in the mobile phone application. 

6.    SERVICE: COMPLAINT PROCEDURE

Any complaint about service tookshall be delivered to us through email or in the written only. We will not accept complaint delivered over the phone. 

Procedure to follow: 

  • The complaint must be sent to the email address complaints@ath-dorset.co.uk if the customer like to use email communication or
  • the complaint shall be sent to the company office address in writing if the customer likes to use a mail delivery. The address used for communication in writing is: Christchurch Airport Transfers Limited, Aviation Business Centre West, Enterprise Way, Christchurch BH23 6NX
  • The complaint must include those details: 
    • Full name of the person who complains about service provided, including contact details (full address and full telephone number in format like +44 XXXX XXXXXX for mobile phone or in the format +44 XXXX XXXXXX for land-line phone numbers) 
    • Booking reference number related to the incident that happened 
    • A full description of the incident in details, including date and time.

A complaint about the service will be accepted only during the period of 28 days from the date when the incident happened. Any complaint made after this deadline will be declined automatically. The company reserves a period of 7 days for investigation. As a result of the investigation of the complaint related we will respond to the customer in the same way as complaint have been received (email or written). 

The customer has the rights to appeal against the result of the complaint made. For this situation, we do reserve a time of 20 working days for the detail-focused investigation to get the result of the appeal. We will respond to the appeal in the same way as it was received. This process is called the Escalation process. 

The result of the Escalation process is final and cannot be against another appeal made by the customer. The customer has the rights to use the civil legal proceedings against our decision based on our Escalation process. The customer can also complain about our service to the licensing officer at Christchurch borough council who is a licensing authority.

7.      SERVICE: PRIVACY POLICY, DATA HANDLING AND GDPR APPLICATION

We do use professional software for private hire service, leased from TBMS. Customer can get in touch with us or software lessor to ask about personal data stored, also customer can ask us or lessor for data deletion in compliance with GDPR regulation.

The customer has the rights to ask us or the software lessor to remove all personal data from our system for no reason given. Application for data-removal will be accepted automatically and data will be securely removed from the server (three-phase data shredding process) within 24 hours in co-operation with the software lessor.

We never provide or share customer’s data stored with 3rd party providers or any other business entity, except Government entity request (Police, Court etc.). 

8. SERVICE PROVIDED WITH REDUCED OR PROMOTIONAL PRICE

Occasionally we do reduce our price to boost the volume of bookings. Price can be reduced for all rides, for selected rides or for one ride.

Reduced price is not applied for rides booked on Bank Holiday and/or for rides booked on Christmas Holiday. Also, where the price for a ride is reduced, we do not accept discount coupons.

Where the price is reduced, an additional discount applied for corporate or private accounts will not be applied.

If an exceptional Bank holiday will be declared by the government, all bookings made before that announcement will stay with the price quoted. New bookings will be made with the Bank Holiday fare rate.

9.      FINAL STATEMENT

The Customer agrees to indemnify and keep us fully indemnified from and against any direct and indirect losses, claims, expenses, damages or liability whatsoever incurred or suffered by us as a result of the negligence, acts or omissions or default under the Contract by the Customer, or its employees, agents or subcontractors or any Passengers.

Each party acknowledges that it is not relying on any statements, warranties or representations given or made by the other whether actual or implied by common law or under the statute in relation to the subject matter of any Contract and that it shall have no rights or remedies with respect to such subject matter otherwise than under the relevant Contract.

The Customer shall be liable for any damage caused by Passengers to any Passenger Vehicle.

Subject to the following provisions of this clause 6, except in respect of death or personal injury caused by our negligence, or that of our servants or agents, our liability to the Customer for loss and/or damage caused by the negligence of us and/or our servants or agents, or otherwise which arises out of or in connection with the provision of the Services or their use by the Customer shall be limited.

To the extent permitted by law, we shall not be liable in any way whatsoever for the acts or omissions of any sub-contractors to whom we sub-contract the Services. We shall use our reasonable endeavours to ensure that we only sub-contract the Services to such third parties that have at least the minimum insurance cover required in the third party’s country of operation. If we are aware that a third party does not have a level of insurance coverage which we would expect, we reserve the right to request that the Customer signs a standard form disclaimer and acknowledgement in respect of the same.

We shall not be liable to the Customer for any loss or damage to property arising in the course of delivering, loading or unloading of Goods or Passenger’s luggage or bicycle or personal effects.

We shall not be liable to the Customer for any loss of anticipated savings, business revenues, loss of agreements, loss of opportunity or loss of business or profits whether categorised as direct or indirect or any indirect, special or consequential loss (including losses arising from business interruption, wasted management time, loss of goodwill, data and all other such loss whether or not arising in the normal course of business).

We shall not be liable to the Customer or be deemed to be in breach of the Contract by reason of any delay in performing any of our obligations under the Contract.

We shall not be liable to the Customer or be deemed to be in breach of the Contract by reason of any failure to perform any of our obligations under the Contract if the delay or failure was due to any circumstances or cause beyond our reasonable control.

In relation to Bookings forwarded to our partners, we shall to the extent permitted by law, not be liable in any way whatsoever in respect of any claim regarding the provision of the fulfilment or for any act or omission of any Fulfilment Partner.

A person who is not a party to any Contract shall not have any rights under or in connection with it.

We reserve the right to subcontract or delegate in any manner any or all of our obligations under any Contract to any third party or agent.

If any provision of these Terms, which is not of a fundamental nature, is held by any court or other competent authority to be invalid or unenforceable in whole or in part, such part, term or provision shall be deemed deleted from these Terms and the remainder shall not be affected. Should the foregoing apply the parties shall use all reasonable endeavours to agree upon any lawful and reasonable changes to these Terms which may be necessary in order, as close as possible, to give effect to the commercial intent of these Terms.

These Terms & Conditions can be edited or changed at any time without notification. 

These Terms & Conditions are under the copyright of Christchurch Airport Transfer Limited (as a service provider). Is strictly prohibited to use or copy these Terms & Conditions. Any unauthorised use will cause legal action applied by the copyright owner. 

To read our Terms & Conditions related to Account services, please click here

To read our Terms & Conditions related to Delivery services, please click here

Christchurch, 2nd of December, 2020 

-revision16, March 2021