Please read carefully our Terms & Conditions in relation to Private / Corporate Account services provided.


As used, the trade name ‘ATH Dorset’ or ‘Service provider’ means the definition of Christchurch Airport Transfers Limited. 

As used, the definition of ‘Customer’ means private – individual or business entity who realise booking related to services provided. 

As used, ‘We’, ‘Our’, ‘Us’ means the definition of the service provider, Christchurch Airport Transfers Limited.

Account means a Private or Corporate account which has been opened by ATH Dorset in respect of a particular Customer and which is identified by way of an account number, allocated to the Customer and under which ATH Dorset extends credit terms to the Customer enabling such Customer to pay on a periodic basis, based on statements of account provided by ATH Dorset (or as otherwise agreed under the Account agreement)

Account booking’ means a Booking that is:

      • made through an Account online or via our booking app, and
      • fulfilled by Us (as opposed to a Fulfilment Partner).

‘Working day’, means a day (excluding Saturdays, Sundays, Christmas Day, Boxing Day, New Year day and all of Public/Bank holidays) which is also a day on which clearing banks are open for the conduct of sterling banking business.

‘Payment’ means payment in relation to a Booking by any means other than by cash or direct debit, including but not limited to credit card, debit card, Apple Pay, Google Pay, iZettle Card payment solution and PayPal payments

‘Charges’ means the charges:

      • shown in the Price List, Booking or Final Bill Statement
      • communicated to the person making the booking online or through the Web Chat (Facebook) or SMS
      • for certain Account Bookings, the price calculated in accordance with charge rates agreed between ATH Dorset and the Customer (in each case as applicable).

‘Christmas Period’ means the time range between 1830 hours on 24th December to 06:30 hours on 27th December, in any year

New Year Period’ means the time between 1830 hours on the 31st of December to 0630 hours on the 2nd of January (next year)

‘Pick-up address’ means the address stated by the Customer at the time of making the Booking as the address from which the Vehicle shall collect the Customer, any Passengers or the Goods.

‘Contract’ means a contract, which includes journey details, for the provision of Services to Customers in respect of either:

      • Account Bookings (where the Customer contracts with ATH Dorset)
      • Forwarded Bookings where ATH Dorset acts as a disclosed agent of the Fulfilment Partner to arrange the Services and the Customer contracts directly with the Fulfilment Partner as principal, in each case on the terms and conditions (as may vary from time to time), notified to the Customer either at the time of making the Booking or as part of the process of opening an Account. Each such Contract shall incorporate these Terms.

‘Delivery Vehicle’ means a vehicle used for the carriage or delivery of Goods.

‘Delivery Service(s)’ means:

      • the carriage or delivery of Goods in the UK
      • the delivery of Goods nationally or internationally.

‘Customer’ or ‘You’ used means any person(s), firm or company which books Services.

‘Delivery/drop-off address’ means the address stated by the Customer at the time of making the Booking as the address to which the Vehicle shall deliver the Customer, any Passengers or the Goods.

‘Driver’ means any person who drives a Passenger Vehicle or Courier Vehicle.

‘Fulfilment/Service Partner’ means a third party private hire or courier company.

‘Goods’ means any goods transported by us pursuant to a Contract.

‘Forwarded Booking’ means a Booking for Passenger Services and that is fulfilled by a Fulfilment Partner (which will generally be in relation to journeys occurring in the UK outside BCP area or internationally.


A personal or Corporate account can be open only when a relevant form has been submitted to Us.

We do reserve rights to perform a soft credit check for both Private or Corporate customers who applying for account credit service. Based on the credit check result, we may reject an application with no explanation.

We do reserve rights to ask both Corporate or Private customer to pay a deposit based on the expenditure as expected. Under these circumstances, the service will be provided as ‘Pre-paid’.

When making any Account Booking (Online, through the phone or Chat), the Customer must quote his account number. If the Customer fails to do so, we shall not be obliged to perform the Booking and may, at our discretion, treat the Booking as a Non-Account Booking.

We shall be entitled to treat any Account Booking made quoting the confidential Customer Account Number as duly authorised by the Customer and the Customer shall be liable in respect of all Charges relating thereto.

In consideration of the performance of Services in relation to Account Bookings, the Customer shall pay the Charge, as invoiced by ATH Dorset within the agreed count of days of the date of an invoice (the “Due Date”).

Payment shall be made by unique Online Payment Link, which is a part of the Invoice or alternatively by bank transfer.

In the event of missed payment of any Charges by the Due Date, we shall be entitled to charge and the Customer shall pay a fixed Late Payment Fee £50 which will be added as an extra fee into the next Bill. Late Payment Fee can be applied before and after any judgement. We do reserve the rights to suspend a customer account and only a direct payment option will be applied for a customer account until the time when the amount overdue will be cleared in full.

We may, at any time, set a limit on the total credit given to any Customer at any one time and we shall not be obliged to perform Account Bookings once that limit has been reached. Any such limit shall be notified to the Customer via email by us.

Any dispute in respect of the Charges shall be submitted, in writing, within 5 working days of receipt by the Customer of the relevant invoice.

When an Account is terminated, by any means whatsoever, the Customer shall pay to us all outstanding Charges which are owed to us as at the date of termination.

In respect of an Account Booking, Customer contracts with ATH Dorset for Services.

To the extent permitted by law, we shall not be liable in any way whatsoever for the acts or omissions of any sub-contractors to whom we sub-contract the Services. We shall use our reasonable endeavours to ensure that we only sub-contract the Services to such third parties that have at least the minimum insurance cover required in the third party’s country of operation. If we are aware that a third party does not have a level of insurance coverage which we would expect, we reserve the right to request that the Customer signs a standard form disclaimer and acknowledgement in respect of the same.

We shall not be liable to the Customer for any loss or damage to property arising in the course of delivering, loading or unloading of Goods or Passenger’s luggage or bicycle or personal effects.

We shall not be liable to the Customer for any loss of anticipated savings, business revenues, loss of agreements, loss of opportunity or loss of business or profits whether categorised as direct or indirect or any indirect, special or consequential loss (including losses arising from business interruption, wasted management time, loss of goodwill, data and all other such loss whether or not arising in the normal course of business).

We shall not be liable to the Customer or be deemed to be in breach of the Contract by reason of any delay in performing any of our obligations under the Contract.

We shall not be liable to the Customer or be deemed to be in breach of the Contract by reason of any failure to perform any of our obligations under the Contract if the delay or failure was due to any circumstances or cause beyond our reasonable control.

In relation to Network Bookings, we shall to the extent permitted by law, not be liable in any way whatsoever in respect of any claim regarding the provision of the fulfilment or for any act or omission of any Fulfilment Partner.

We shall, in no event, have any liability in respect of any claim, howsoever arising, that is not notified to us by the Customer, in writing, with sufficient particularity, to identify the nature and the quantum of the claim within fourteen (14) days of the occurrence of the circumstances giving rise to the claim.

The Customer acknowledges that the limitations on our liability as set out in this clause 6 are fair and reasonable in the circumstances and have been taken into account and reflected in the level of the Charges.

Termination of a Contract shall be without prejudice to any rights and/or obligations of us and/or the Customer accruing prior to the date of such termination.

A person who is not a party to any Contract shall not have any rights under or in connection with it.

We reserve the right to subcontract or delegate in any manner any or all of our obligations under any Contract to any third party or agent.

If any provision of these Terms, which is not of a fundamental nature, is held by any court or other competent authority to be invalid or unenforceable in whole or in part, such part, term or provision shall be deemed deleted from these Terms and the remainder shall not be affected. Should the foregoing apply the parties shall use all reasonable endeavours to agree upon any lawful and reasonable changes to these Terms which may be necessary in order, as close as possible, to give effect to the commercial intent of these Terms.

To read our General Terms & Conditions, please click here

To read our Terms & Conditions related to Delivery services, please click here

These Terms & Conditions can be edited or changed at any time without notification. 



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